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Iman Fashion - Help

How do I place my order?
Select a category - Choose the product of your choice

Please note:
- material/ color / style / fit -Refer to size guide -Warranty -slug Code
- Check the expected delivery time by entering your Pin code on the right More accurate, detailed information about your items will be communicated via Email once you have placed an order

- Create an account by registering or you can also proceed by entering your email id Note: if you

- register with us you will get the following benefits:
- speeds up the ordering process

-allows us to keep you informed about your orders and refund through email access to ImanFashion.com

Credits Carefully enter your shipping address.

Check the final price {COD/Shipping charges}. Select one of the payment options (COD,Net-Banking/Debit or Credit Card) YOUR ORDER IS PLACED!!!

You can check Order history in My Account in case you had logged into your account while placing the Order.

Didnt receive any communication? OR Facing Issues while placing order? OR Website hung up at the payment page? OR Order was not successful? You can always place your Cash-On-Delivery order contact at email info@imanfashion.com

How will my order be delivered to me?
Your order would be delivered through reputed courier companies at your doorstep.

How will I know if order is placed successfully?
Once your Order is successfully placed, you will receive a confirmation over email from ImanFashion.com This mail will have all the details related to your order. Order details can also be viewed at My Account > My Orders if you have placed the order on your own online.

I tried placing order using my credit card but it isn't working.

Can you help me place an order?

No, currently we donot take orders over phone.
I tried placing my order using my debit card/credit card/Net Banking but the order was not successful.

What happens to the money deducted from the card?
Please check your bank/credit card account to first ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 7 business days. The time taken can vary from bank to bank and we unfortunately won't be able to expedite this. Please check with your bank for more details.

If your bank informs you otherwise please get back to us. If the money has been credited to our account we would initiate refund within 3 days of your request. Receipt of the refund would however depend on the mode of payment mode chosen by you.
The expected timelines are as below:

 - Net Banking 2-4 business days

 - Debit Card 5-7 business days

 - Credit Card 7-21 business days

I tried placing my order using my debit card/credit card/Net Banking but the order was not successful. What happens to ImanFashion Credits deducted from my Account?
In case your order is not successful and  Credits has been deducted from your account money has been credited to our account we would proactively initiate refund within 3 days.

Can I cancel my order?
If you wish to cancel your order, get in touch with Customer Care as soon as possible with your order number. As long as your order has not been dispatched we can cancel it and refund your amount.

If your order has been
dispatched but yet to be delivered, please do not accept delivery and contact Customer Care to inform them of the same. In case of prepaid orders Refunds will be processed as per our Return policies. Any ImanFashion.com Credits used in the purchase of the Order will be credited back to your account.

For certain product
categories such as Cosmetics once you place an order, it cannot be cancelled. 

What payment methods do you accept?

We accept payments via Visa, MasterCard or Netbanking.
- For certain categories with high value items such as only Debit Card/Credit Card and NetBanking options are available.

What should I do if my payment fails?

In case of a payment failure, please retry ensuring:
Information passed on to payment gateway is accurate i.e. account details, billing address, password (for net banking) Your Internet connection is not disrupted in the process.

- If your account has been debited after a payment failure, it is normally rolled back to your bank account within 7 business days. You can email us on info@imanfashion.com or please give us a call with your order number for any clarification.

I see debit transactions in my Bank Statement from imanfashion but I have never shopped with imanfashion.

What do I do?

- If you see any charges on your credit/debit card for purchases made on imanfashion.com, but you have never created an account or signed up, please check with your family members or business colleagues authorized to make purchases on your behalf.

- If you're still unable to recognize the charge, please report the unauthorized purchase within 60 days of the transaction so that we can look into it.